14-day money-back guarantee.

The short version

• Your first payment carries a 14-day money-back guarantee — a full refund of that payment if you ask within 14 days.
• To ask, email support@trackost.com from the address on the account.
• Refunds are executed by Paddle as merchant of record, back to the original payment method.
• Renewals are not covered — cancel anytime instead, and cancelling stops future charges.

The guarantee

• What it covers. Your first payment for a Trackost subscription, in full.
• How long it runs. 14 days from the day of that first payment.
• Once per account. The guarantee covers the first payment — a re-subscribe after cancelling does not start it over.

What is not covered

• Renewals. Payments after the first one are not refundable under this policy. The way to stop them is to cancel — you can do that from the billing page whenever you like, no lock-in, and cancelling stops future charges.
• The trial. The free trial takes no card at all, so there is nothing to refund for it.

How to ask

Email support@trackost.com from the address on the account and say which charge you mean. That is the whole process — no forms, no retention call.

Who executes it

Refunds are executed by Paddle, which acts as merchant of record — the same party that took the payment — and go back to the original payment method. Trackost never holds your card details; all we keep against your account is Paddle’s customer and subscription reference ids, which is how we find the charge to refund.

After a refund

• The subscription ends. A refunded subscription is cancelled — there is nothing further to pay.
• Your data stays yours. Your workspace data remains exportable to CSV from inside the app, and you can ask us to delete it — the privacy policy says exactly how.

Changes to this policy

We may update this policy as the product and the law change. The date at the top moves when the wording does, so that date is always the version you are reading.