The terms, in plain English.

The short version

• Trackost is an inventory and true-cost tool for people who make physical things. These terms are the agreement for using it.
• Your workspace data is yours. You can export it at any time, and you can ask us to delete it.
• Paid plans are billed through Paddle, which acts as merchant of record. The free trial takes no card, and you can cancel anytime.
• If a charge is wrong, email us and we will look at it — the refund policy is below, in its own section.
• Trackost is operated by Motasem Qasem, and these terms are governed by the laws of the Hashemite Kingdom of Jordan.

The service

• What it is. Trackost is an inventory and true-cost (cost of goods sold) system of record for handmade makers. It tracks raw materials, recipes, production batches and orders, works out the real per-unit cost of what you make, and turns that into reports.
• What it is not. It is not accounting, tax or legal advice, and its reports — including the tax exports — are records of the numbers you entered, to be checked by you or your adviser.
• It changes. We add, change and sometimes remove features as the product improves. What we will not remove is your ability to export your own data.

Your account

• Signing up. An account is an email address and a password. Passwords are handled by Supabase Auth, which stores them hashed — Trackost never stores your password and cannot read it.
• Your responsibility. You are responsible for what happens in your workspace, including what the teammates you invite do there. One person per login — if someone else needs access, invite them rather than sharing your password.
• Isolation. Every workspace is isolated from every other one — in the application code and again in the database with row-level security.

Subscription, billing and the trial

• The trial takes no card. You can try Trackost without entering any payment details at all.
• Paddle is the merchant of record. Paid plans are billed through Paddle. Card details are entered on Paddle’s checkout and never reach Trackost’s servers; Paddle also handles sales taxes as merchant of record. All we keep against your account is Paddle’s customer and subscription reference ids.
• Prices. Plans and prices are listed in USD on the pricing page.
• Cancel anytime. You can cancel from the billing page whenever you like — no lock-in, no cancellation call. Cancelling stops future billing; your data stays exportable afterwards.

Refunds

Your first payment carries a 14-day money-back guarantee. The full policy — what is covered, what is not, and how to ask — lives on the refund page. Cancelling is not refunding: cancelling stops future charges; the refund policy is what covers past ones.

Acceptable use

• Lawful use only. Use Trackost for your business, within the law. Don’t use it for anything illegal.
• No abuse. Don’t scrape the service at scale, don’t try to reach another workspace’s data, don’t resell access, and don’t interfere with the service running for everyone else.
• Consequence. We may suspend or close an account that breaks these rules — with the chance to export your data first wherever the situation allows it.

Your data

• It is yours. The materials, recipes, products, purchases, production batches, orders and reports you enter belong to you, not to us.
• Export, any time. Your reports export to CSV from inside the app — no request, no queue.
• Deletion, on request. What we collect and how deletion works is set out in the privacy policy, which is part of this agreement.
• When we look. We look at your workspace data when you ask us to — a support question, or the free white-glove migration where you send us your old exports and we load them for you.

Intellectual property and trademarks

• Ours. Trackost — the software, the brand, the design — belongs to its operator. These terms give you a right to use the service, not to own or copy it.
• Yours. Your workspace data stays yours, as above.
• Theirs. Shopify, Etsy and Faire are trademarks of their respective owners. Trackost is not affiliated with, endorsed by, or sponsored by any of them.

Disclaimers and liability

• As is. Trackost is provided as is. We work to keep it accurate and available, but we do not warrant that it will be error-free or uninterrupted.
• Not advice. Reports and exports — including tax reports — are records of the numbers you entered, not tax, legal or accounting advice. Have a qualified adviser check what you file.
• The cap. To the extent the law allows, our total liability to you is capped at the fees you paid us in the twelve months before the claim, and we are not liable for indirect losses — lost profit, lost data you never exported, lost business. Nothing in these terms excludes liability that cannot be excluded by law.

Changes to these terms

We may update these terms as the product and the law change. The date at the top moves when the wording does, so that date is always the version you are reading. Continuing to use Trackost after a change means you accept the new wording; if you don’t, you can export your data and close the account.

Who we are, and governing law

Trackost is operated by Motasem Qasem, reachable at Neuer Zollhof 3, 40221 Düsseldorf, Germany. These terms are governed by the laws of the Hashemite Kingdom of Jordan, and the courts of Amman, Jordan have exclusive jurisdiction over disputes arising from them.